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Recruitment and adoption

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A Digital Catalyst

Living it Up's future is as a national platform for Scotland

Categories: Choice, Collaboration, Community, Connectedness, Economic Impacts, Living it Up, Recruitment and adoption, The future

More information: https://portal.livingitup.org.uk/

    A Digital Catalyst

    Living it Up's future is as a national platform for Scotland

    Achieving Trust and Scale

    New enablers can help overcome challenges of governance and scalability

    Advice from LIU

    What does an organisation need to do to transform with digital services?

    Agile evaluation

    Responding to programme changes generates learning and best practice

    Aligning with Clinical Pathways

    The key to clinical acceptance and adoption

    Ambitious timescales

    For ambitious programmes like Living it Up planning timelines need to be much longer

    An innovative collaboration

    Buying in to Self Care

    Buy in from clinicians and citizens is more important than technology

    Challenges of recruitment

    It is hard to recruit people to a service they can't see

    Challenges of Recruitment

    Setting target numbers before engaging the users can cause issues.

    Choosing the right targets

    Using appropriate digital metrics may be more useful than setting simple user targets

    Co-Design in LIU

    Co-design is very different from traditional consultation approaches.

    Co-design in Year Zero

    Involved designing with multiple user groups both professional and public.

    Co-designing for the internet and NHS

    Innovators need to identify pioneering clinicians

    Community assets

    A shared vision can turn the community on to healthcare programmes.

    Core Digital Services

    The four key services in Living it Up.

    Creative Engagement

    Unusual partners can help healthcare organisations engage with users

    dallas – delivering at scale

    The aim was to have services that could work nationally

    Dallas evaluation overview

    Rolling out a range services at the scale of dallas had never been done before

    Dallas is different

    Providing a challenge to traditional evaluation approaches

    Delivering Significant Benefits

    Digital interventions can deliver more than traditional approaches

    Design Lessons

    Stakeholder commitment is the key to successful deployment

    Design Process

    Co-Design can be a revelation to professionals

    Digital Adoption

    A vision for a new or transformed service is the key to adoption

    Digital products and services

    Year Zero developed a wide range of digitally enabled services

    Digital should be BAU

    This is mainstream healthcare not IT

    Does healthcare ‘get’ digital?

    Other sectors have empowered their users to take control and do more; can this work for healthcare.

    Draft – Lessons learned on recruitment and engagement

    Why recruiting to a target is the wrong approach

    End to end solutions

    Evaluating Holistically

    Evaluating service transformation means moving beyond Randomised Control Trials

    Evaluation Advice

    Focus on deployment, learning and benefit in the real world

    Evaluation advice

    Think carefully about achievable timescales and holistic approaches to evaluation

    Evaluation and co-design

    dallas products and services were developed with users in the wild rather than a lab

    Finding the business model

    Interoperability is key to delivering a successful service

    Flexibility and appetite are key

    The Mi team has learned that you need multiple routes to deployment and a real appetite for change

    Forging a Vision

    Even in a digital project initial facetime is essential

    Future Growth

    Plans for expanding Living it Up after dallas.

    Get it out there

    Capitalise on enthusiasm as much as possible

    Hearts and Minds

    Engaging with sceptical clinicians is crucial to transformation

    House of Memories

    Liverpool museum and a local digital SME created this innovative dementia application

    iFocus Health Impact

    PainSense is a new digital service for sufferers of chronic pain

    Keep at it

    Determination and the right clinical champions are the key to success

    Key Lessons from Mi

    Try something different and be prepared to think again

    Key Lessons learned

    Two alternative strategies for digitally enabled transformation

    Key to Success in Birmingham

    What characteristics of the Vitality GP Partnership made it the most successful new service in Year Zero?

    Living it Up in 2015

    Living it Up and its target audience

    Living it Up today

    A service to support peoples self management more effectively

    MI’s biggest challenge

    Self Care is not in the DNA of the NHS

    Mixed methods of evaluation

    Involving both qualitative and quantitative approaches

    Necessary Ingredients

    What is required to deliver a successful NHS digital service?

    New approaches to evaluation

    From Randomised Control Trials to AB testing

    Overcoming Digital Exclusion

    There are ways of reaching all users

    Plans evolve

    Introducing new services means being prepared to change the offer to users

    Readiness advice

    The dallas communities developed successful strategies for engaging staff and service users

    Readiness to Scale

    This needs organisations with a vision and willingness and ability to change

    Scale and Devolution

    Local initiatives may scale faster and deeper than national solutions

    Successful Innovation

    How activating citizens has allowed Mi to scale up

    The Future is mainstream

    The Future of Living it Up

    Living it Up could become the citizen interface for health and social care in Scotland.

    Theoretical framework

    Normalisation Process Theory was used to glean learning from qualitative data

    There is no Plan B

    Commmissioners have crucial role to play in transformation though digital

    User Engagement

    Citizens and clinicians each need an engagement plan

    Waiting for Evidence

    What evidence do we need before we transform services?

    Why PHRs matter

    Putting citizens and consent first could improve data sharing

    Working in Partnership

    Diverse partners brought special skills to Year Zero

    Year Zero Digital Services

    Designer Davie McGirr describes the Year Zero suite of digital tools.