Webinar XVII – Connected Nottinghamshire 3rd March

Webinar XVII – Connected Nottinghamshire 3rd March

On 3rd March, we were joined by the main parties involved in creating Connected Nottinghamshire, the first ICS in England that includes an integration between the NHS App and the PHR, Patients Know Best.

Connected Nottingham is the digital programme across Nottinghamshire and Nottingham Integrated Care System.  In 2019, the Nottinghamshire and Nottingham Integrated Care System (ICS) selected Patients Know Best and NHS Digital to develop a partnership solution which would offer their population all the PKB features, functionality and data, inside the national NHS App interface. As a result, PKB became one of the first products to integrate with NHS login’s new encrypted single sign-on and the first personal health record to integrate with the NHS App.

The Nottingham and Nottinghamshire Integrated Care System (ICS) co-designed and pioneered this integration in March 2020. The integration supported the ICS to fulfil the requirements of their Public-Facing Digital Services mandate for empowering local people to better manage their health, to self-care, self-manage and self-serve. However, the launch came as the impact of the global COVID-19 crisis was being realised. This propelled registered patients to self-manage their care safely, with full control over who could see their information and provide support remotely.

DHACA doesn’t solicit feedback or send out post-event questionnaires, so it was very nice to receive this from a senior NHSX person:

I gained an in-depth understanding of Connected Nottinghamshire from the project team, including how the team had worked with the local population to empower them to manage their own health and care.  Additional presentations from NHS Digital and Patients Know Best complimented the event, and allowed me to gain knowledge of the various systems / partnerships which had clearly contributed to making Connected Nottinghamshire a success.  All the webinar speakers were clear and concise.  I had absolutely no problems or issues joining the webinar; the audio and video quality were excellent“.

The programme was:

10:00 Charles Lowe – welcome

10.02 Alexis Farrow, Head of Strategy and Transformation, Connected Nottinghamshire – setting up Connected Nottinghamshire and why the integration was a key requirement. Her presentation is here.

10.21 David Hodnett, Head of Operations, NHS App and Matt Harris, Head of Product, NHS App – how  the NHS App rose to the major integration challenge

10.40 Tom Gausden, Senior Business Manager, Patients Know Best and Chris Marsh, Senior Accounts Manager, Patients Know Best – what PKB brought to the party and how quickly take-up rose. A copy pof his presentation is here.

11:00 Q&A

11:20 Guy Boersma, CEO KSS AHSN and Digital Health lead for the AHSN Network – summared the event

11.30 Close

A recording of the event is here.


Alexis Farrow, Head of Strategy and Transformation, Connected Nottinghamshire

Alexis is the Head of Strategy and Transformation for Connected Nottinghamshire; Connected Nottinghamshire is the digital programme across the Integrated Care System (ICS) in Nottinghamshire.  Alexis has significant experience across a variety of public sector organisations including NHS, Local Authority and Criminal Justice.  She has had a number of senior roles in information, governance and digital transformation.

Alexis is responsible for the development of ICS digital strategy and digital transformation across the health and care system and leads a large scale change programme to drive opportunities and support change in how the population interact with health and care services through the use of digital solutions.  Alexis is passionate about digital and social inclusion and ensuring that socio-economic factors do not disadvantage access to digital services across Nottinghamshire and has introduced a number of digital and social inclusion models to support the most excluded people across the county.

Tom Gausden, Senior Business Manager

Tom is a Senior Business Manager at Patients Know Best with a degree and ongoing interest in Biology. Tom joined PKB in 2017 after working for an EPR provider for several years. Previously, Tom managed the transition of customers through the end of the National Programme for IT on to local contracts. As someone who passionately believed in and recognised the value and the importance of acknowledging the patient as part of the provision of healthcare, Tom came to PKB to pursue this vision of empowering patients to know best. Tom is an integral part to the PKB business development team, having spent three years working closing with existing and new sites in a sales and account management function to ensure they can deliver on this joint vision. Tom also managers members of the PKB team in additional regions due to his experience and capability in delivering. Tom leads the environmental sustainability agenda within Patients Know Best, and is a keen member of the Sustainable Healthcare Coalition.

David Hodnett, Head of Operations, NHS App

David has been a frequent and much-admired presenter to DHACA audiences. His most recent appearance was last December for Webinar XIV – All about the NHS App